MC_Report/public/js/pages/ticket-detail.js

const TicketDetail = {
  id: null,

  async render(id) { this.id = id; return '<div class="loading"><i class="fas fa-spinner"></i></div>'; },

  async mount() {
    const id = this.id;
    document.getElementById('page-title').textContent = `å·¥å<EFBFBD>• #${id}`;
    document.getElementById('page-actions').innerHTML = `<button class="btn btn-o btn-sm" data-action="App:navigate:tickets"><i class="fas fa-arrow-left"></i> 返回列表</button>`;
    try { this.renderDetail(document.getElementById('page-content'), await API.get(`/tickets/${id}`)); } catch (e) { document.getElementById('page-content').innerHTML = `<div class="alert alert-e">${e.message}</div>`; }
  },

  renderDetail(ct, t) {
    const isStaff = Auth.isAdmin();
    const isOwner = Auth.isOwner();
    const isRep = t.type === 'report';
    const isAppeal = t.type === 'appeal' || t.type === 'result_appeal';
    const canClaim = isStaff && !t.assigned_to && t.status === 'pending';
    const canTransfer = isStaff && t.assigned_to === Auth.user().id && t.status === 'processing';
    const isMyTicket = t.assigned_to === Auth.user().id;

    ct.innerHTML = `
<div class="detail-grid"><div>
  <div class="card"><div class="card-h"><span>基本信æ<C2A1>¯</span><div>${U.badge(t.status,'status')} ${U.badge(t.type,'type')} ${U.badge(t.priority,'priority')}</div></div><div class="card-b">
    <div class="detail-row"><span class="lbl">标题</span><span class="val fb">${U.esc(t.title)}</span></div>
    <div class="detail-row"><span class="lbl">æ<><C3A6>交è€?/span><span class="val">${U.esc(t.reporter_game_name)} (UID: ${U.esc(t.reporter_game_uid)})</span></div>
    ${isRep?`<div class="detail-row"><span class="lbl">被举报人</span><span class="val">${U.esc(t.target_game_name||'?')} (UID: ${U.esc(t.target_game_uid||'?')})</span></div>
    <div class="detail-row"><span class="lbl">原因</span><span class="val">${U.esc(t.reason)}</span></div>`:''}
    ${isAppeal?`<div class="detail-row"><span class="lbl">申诉ç<E280B0>†ç”±</span><span class="val">${U.esc(t.reason)}</span></div>`:''}
    ${t.description?`<div class="detail-row"><span class="lbl">${isRep?'详情':isAppeal?'详细说明':'建议内容'}</span><span class="val" style="white-space:pre-wrap">${U.esc(t.description)}</span></div>`:''}
    <div class="detail-row"><span class="lbl">æ<><C3A6>交时间</span><span class="val">${U.date(t.created_at)}</span></div>
    <div class="detail-row"><span class="lbl">更新时间</span><span class="val">${U.date(t.updated_at)}</span></div>
  </div></div>

  ${t.claim_note?`<div class="card"><div class="card-h">处ç<E2809E>†å¤‡æ³¨</div><div class="card-b" style="white-space:pre-wrap">${U.esc(t.claim_note)}</div></div>`:''}

  ${t.parent_ticket?`<div class="card"><div class="card-h">å…³è<C2B3>”å·¥å<C2A5>•</div><div class="card-b">
    <div class="detail-row"><span class="lbl">原工å<C2A5>?/span><span class="val"><a href="#" onclick="App.navigate('ticket',${t.parent_ticket.id});return false" style="color:var(--p)">#${t.parent_ticket.id} ${U.esc(t.parent_ticket.title)}</a> â€?${U.badge(t.parent_ticket.status,'status')}</span></div>
  </div></div>`:''}

  ${t.attachments?.length?`<div class="card"><div class="card-h">附件 (${t.attachments.length})</div><div class="card-b" style="display:flex;flex-wrap:wrap;gap:10px">
    ${t.attachments.map(a=>a.mime_type.startsWith('image')?`<a href="/api/uploads/${a.stored_name}" target="_blank"><img src="/api/uploads/${a.stored_name}" style="max-width:150px;max-height:120px;border-radius:6px;border:1px solid var(--g200)" title="${U.esc(a.original_name)}"></a>`:`<a href="/api/uploads/${a.stored_name}" target="_blank" class="btn btn-o btn-sm"><i class="fas fa-video"></i> ${U.esc(a.original_name)}</a>`).join('')}
  </div></div>`:''}

  <div class="card"><div class="card-h">沟通记�/div><div class="card-b">
    ${t.responses?.length?`<div class="timeline">${t.responses.map(r=>`<div class="timeline-item ${r.is_staff?'staff':''}"><div class="th"><span class="tn">${U.esc(r.username||'系统')}</span>${r.role?`<span class="badge bg-${r.role}">${U.ROLE[r.role]}</span>`:''}<span>${U.date(r.created_at)}</span></div><div class="tc">${U.esc(r.content)}</div></div>`).join('')}</div>`:'<p class="tm">暂无记录</p>'}
  </div></div>

  <div class="card"><div class="card-h">${isStaff?'回å¤<C3A5> (公开)':'补充信æ<C2A1>¯'}</div><div class="card-b">
    <form id="reply-form"><div class="form-group"><textarea id="reply-content" rows="3" placeholder="${isStaff?'输入回å¤<C3A5>内容...':'补充说明...'}" required></textarea></div><button type="submit" class="btn btn-p btn-sm"><i class="fas fa-reply"></i> å<>‘é€?/button></form>
  </div></div>
</div>

<div>
  <div class="card"><div class="card-h">处ç<E2809E>†ä¿¡æ<C2A1>¯</div><div class="card-b">
    <div class="detail-row"><span class="lbl">æ<><C3A6>交账å<C2A6>·</span><span class="val">${t.submitter?`${U.esc(t.submitter)} (${U.esc(t.user_game_name||'')})`:'匿å<C2BF><C3A5>'}</span></div>
    <div class="detail-row"><span class="lbl">负责�/span><span class="val">${t.assignee_name?`<span class="badge bg-admin">${U.esc(t.assignee_name)}</span>`:'<span class="tm">待认�/span>'}</span></div>
    ${t.claimed_at?`<div class="detail-row"><span class="lbl">认领时间</span><span class="val">${U.date(t.claimed_at)}</span></div>`:''}
  </div></div>

  ${isStaff?`
  <div class="card"><div class="card-h">管ç<C2A1>†æ“<C3A6>作</div><div class="card-b" style="display:flex;flex-direction:column;gap:6px">
     ${canClaim?`<button class="btn btn-s btn-sm w-full" data-action="TicketDetail:claimTicket:${t.id}"><i class="fas fa-hand-paper"></i> 接å<C2A5>•è®¤é¢†</button>`:''}
     ${isMyTicket?`<button class="btn btn-p btn-sm w-full" data-action="TicketDetail:editNote:${t.id}"><i class="fas fa-pen"></i> 更新处ç<E2809E>†å¤‡æ³¨</button>`:''}
     ${canTransfer?`<button class="btn btn-w btn-sm w-full" data-action="TicketDetail:transferTicket:${t.id}"><i class="fas fa-exchange-alt"></i> 转å<C2AC>•</button>`:''}
     ${isOwner||isMyTicket?`<button class="btn btn-o btn-sm w-full" data-action="TicketDetail:changeStatus:${t.id}"><i class="fas fa-tag"></i> å<>˜æ›´çŠ¶æ€?/button>`:''}
  </div></div>
  `:''}

  ${!isStaff && t.user_id === Auth.user().id && ['resolved','rejected'].includes(t.status) && t.type !== 'result_appeal' ? `
  <div class="card"><div class="card-h">结果申诉</div><div class="card-b">
    <p class="tm mb-4">对处ç<E2809E>†ç»“果有异议？å<C5B8>¯ä»¥æ<C2A5><C3A6>交一次申诉，由æœ<C3A6>主å¤<C3A5>æ ¸ã€?/p>
    <button class="btn btn-w btn-sm w-full" data-action="TicketDetail:appealResult:${t.id}"><i class="fas fa-gavel"></i> 对结果æ<C593><C3A6>出申è¯?/button>
  </div></div>`:''}

  ${t.transfers?.length?`
  <div class="card"><div class="card-h">转交历å<E280A0>²</div><div class="card-b">
    <div class="timeline">${t.transfers.map(tf=>`<div class="timeline-item"><div class="th"><span class="tn">${U.esc(tf.from_game_name||tf.from_username)}</span><i class="fas fa-arrow-right ts tm"></i><span class="tn">${U.esc(tf.to_game_name||tf.to_username)}</span><span>${U.date(tf.created_at)}</span></div>${tf.reason?`<div class="tc">${U.esc(tf.reason)}</div>`:''}</div>`).join('')}</div>
  </div></div>`:''}
</div></div>`;

    document.getElementById('reply-form')?.addEventListener('submit', async e => {
      e.preventDefault(); const c = document.getElementById('reply-content').value.trim(); if(!c)return;
      try { await API.post(`/tickets/${id}/response`, {content:c}); this.mount(); } catch(ex){alert(ex.message);}
    });
  },

  async claimTicket(id) {
    U.modal('接å<C2A5>•è®¤é¢†', `<form id="claim-form"><div class="form-group"><label>åˆ<C3A5>始回å¤<C3A5> (玩家å<C2B6>¯è§<C3A8>)</label><textarea id="claim-reply" rows="3" placeholder="接å<C2A5>•æ—¶å<C2B6>‘é€<C3A9>给玩家的回å¤<C3A5>，如：已收到举报，正在核查ä¸?.."></textarea></div><div class="form-group"><label>处ç<E2809E>†å¤‡æ³¨ (内部)</label><textarea id="claim-note" rows="2" placeholder="内部处ç<E2809E>†å¤‡æ³¨ï¼ŒçŽ©å®¶ä¸<C3A4>å<EFBFBD>¯è§<C3A8>"></textarea></div><div class="modal-f"><button type="button" class="btn btn-o" data-action="App:closeModal">å<>–消</button><button type="submit" class="btn btn-s"><i class="fas fa-hand-paper"></i> 确认接å<C2A5>•</button></div></form>`);
    document.getElementById('claim-form').onsubmit = async e => { e.preventDefault();
      try { await API.post(`/tickets/${id}/claim`, {claim_note: document.getElementById('claim-note').value, initial_reply: document.getElementById('claim-reply').value}); App.closeModal(); this.mount(); } catch(ex){alert(ex.message);}
    };
  },

  async editNote(id) {
    const t = await API.get(`/tickets/${id}`);
    U.modal('更新处ç<E2809E>†å¤‡æ³¨', `<form id="note-form"><div class="form-group"><textarea id="upd-note" rows="4">${U.esc(t.claim_note||'')}</textarea></div><div class="modal-f"><button type="button" class="btn btn-o" data-action="App:closeModal">å<>–消</button><button type="submit" class="btn btn-p">ä¿<C3A4>å­˜</button></div></form>`);
    document.getElementById('note-form').onsubmit = async e => { e.preventDefault();
      try { await API.put(`/tickets/${id}`, {claim_note: document.getElementById('upd-note').value}); App.closeModal(); this.mount(); } catch(ex){alert(ex.message);}
    };
  },

  async transferTicket(id) {
    const users = await API.get('/users');
    const staff = users.filter(u => (u.role==='owner'||u.role==='admin') && u.id !== Auth.user().id);
    U.modal('转å<C2AC>•', `<form id="tf-form"><div class="form-group"><label>转交ç»?/label><select id="tf-to">${staff.map(u=>`<option value="${u.id}">${U.esc(u.game_name||u.username)} (${U.esc(u.username)})</option>`).join('')}</select></div><div class="form-group"><label>转交原因</label><textarea id="tf-reason" rows="2" placeholder="说明转交原因..."></textarea></div><div class="modal-f"><button type="button" class="btn btn-o" data-action="App:closeModal">å<>–消</button><button type="submit" class="btn btn-w"><i class="fas fa-exchange-alt"></i> 确认转交</button></div></form>`);
    document.getElementById('tf-form').onsubmit = async e => { e.preventDefault();
      try { await API.post(`/tickets/${id}/transfer`, {to_user_id: parseInt(document.getElementById('tf-to').value), reason: document.getElementById('tf-reason').value}); App.closeModal(); this.mount(); } catch(ex){alert(ex.message);}
    };
  },

  async changeStatus(id) {
    U.modal('å<>˜æ›´çŠ¶æ€?, `<form id="cs-form"><div class="form-group"><label>新状æ€?/label><select id="cs-status">${Object.entries(U.STATUS).map(([k,v])=>`<option value="${k}">${v}</option>`).join('')}</select></div><div class="modal-f"><button type="button" class="btn btn-o" data-action="App:closeModal">å<>–消</button><button type="submit" class="btn btn-p">ä¿<C3A4>å­˜</button></div></form>`);
    document.getElementById('cs-form').onsubmit = async e => { e.preventDefault();
      try { await API.put(`/tickets/${id}`, {status:document.getElementById('cs-status').value}); App.closeModal(); this.mount(); } catch(ex){alert(ex.message);}
    };
  },

  appealResult(parentId) {
    U.modal('结果申诉', `<form id="ar-form">
      <div class="form-group"><label>申诉ç<E280B0>†ç”± *</label><input id="ar-reason" required placeholder="为什么对该处ç<E2809E>†ç»“果有异议ï¼?></div>
      <div class="form-group"><label>详细说明 *</label><textarea id="ar-desc" rows="4" required placeholder="请详细说明情�.."></textarea></div>
      <div class="alert alert-i ts">申诉å<E280B0>Žå°†ç”Ÿæˆ<C3A6>æ–°å·¥å<C2A5>•ï¼Œä»…æœ<C3A6>主å<C2BB>¯è§<C3A8>å<EFBFBD>Šå¤„ç<E2809E>†</div>
      <div class="modal-f"><button type="button" class="btn btn-o" data-action="App:closeModal">å<>–消</button><button type="submit" class="btn btn-w"><i class="fas fa-gavel"></i> æ<><C3A6>交申诉</button></div>
    </form>`);
    document.getElementById('ar-form').onsubmit = async e => { e.preventDefault();
      try {
        await API.post('/tickets', {
          type: 'result_appeal',
          title: `结果申诉: #${parentId}`,
          reason: document.getElementById('ar-reason').value,
          description: document.getElementById('ar-desc').value,
          parent_ticket_id: parentId,
        });
        App.closeModal();
        alert('申诉已æ<EFBFBD><EFBFBD>交，请等待æœ<EFBFBD>主处ç<EFBFBD>?);
        this.mount();
      } catch(ex) { alert(ex.message); }
    };
  }
};