142 lines
12 KiB
JavaScript
142 lines
12 KiB
JavaScript
const TicketDetail = {
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id: null,
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async render(id) { this.id = id; return '<div class="loading"><i class="fas fa-spinner"></i></div>'; },
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async mount() {
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const id = this.id;
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document.getElementById('page-title').textContent = `工单 #${id}`;
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document.getElementById('page-actions').innerHTML = `<button class="btn btn-o btn-sm" onclick="App.navigate('tickets')"><i class="fas fa-arrow-left"></i> 返回列表</button>`;
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try { this.renderDetail(document.getElementById('page-content'), await API.get(`/tickets/${id}`)); } catch (e) { document.getElementById('page-content').innerHTML = `<div class="alert alert-e">${e.message}</div>`; }
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},
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renderDetail(ct, t) {
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const isStaff = Auth.isAdmin();
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const isOwner = Auth.isOwner();
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const isRep = t.type === 'report';
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const isAppeal = t.type === 'appeal' || t.type === 'result_appeal';
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const canClaim = isStaff && !t.assigned_to && t.status === 'pending';
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const canTransfer = isStaff && t.assigned_to === Auth.user().id && t.status === 'processing';
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const isMyTicket = t.assigned_to === Auth.user().id;
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ct.innerHTML = `
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<div class="detail-grid"><div>
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<div class="card"><div class="card-h"><span>基本信息</span><div>${U.badge(t.status,'status')} ${U.badge(t.type,'type')} ${U.badge(t.priority,'priority')}</div></div><div class="card-b">
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<div class="detail-row"><span class="lbl">标题</span><span class="val fb">${U.esc(t.title)}</span></div>
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<div class="detail-row"><span class="lbl">提交者</span><span class="val">${U.esc(t.reporter_game_name)} (UID: ${U.esc(t.reporter_game_uid)})</span></div>
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${isRep?`<div class="detail-row"><span class="lbl">被举报人</span><span class="val">${U.esc(t.target_game_name||'?')} (UID: ${U.esc(t.target_game_uid||'?')})</span></div>
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<div class="detail-row"><span class="lbl">原因</span><span class="val">${U.esc(t.reason)}</span></div>`:''}
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${isAppeal?`<div class="detail-row"><span class="lbl">申诉理由</span><span class="val">${U.esc(t.reason)}</span></div>`:''}
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${t.description?`<div class="detail-row"><span class="lbl">${isRep?'详情':isAppeal?'详细说明':'建议内容'}</span><span class="val" style="white-space:pre-wrap">${U.esc(t.description)}</span></div>`:''}
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<div class="detail-row"><span class="lbl">提交时间</span><span class="val">${U.date(t.created_at)}</span></div>
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<div class="detail-row"><span class="lbl">更新时间</span><span class="val">${U.date(t.updated_at)}</span></div>
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</div></div>
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${t.claim_note?`<div class="card"><div class="card-h">处理备注</div><div class="card-b" style="white-space:pre-wrap">${U.esc(t.claim_note)}</div></div>`:''}
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${t.parent_ticket?`<div class="card"><div class="card-h">关联工单</div><div class="card-b">
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<div class="detail-row"><span class="lbl">原工单</span><span class="val"><a href="#" onclick="App.navigate('ticket',${t.parent_ticket.id});return false" style="color:var(--p)">#${t.parent_ticket.id} ${U.esc(t.parent_ticket.title)}</a> — ${U.badge(t.parent_ticket.status,'status')}</span></div>
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</div></div>`:''}
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${t.attachments?.length?`<div class="card"><div class="card-h">附件 (${t.attachments.length})</div><div class="card-b" style="display:flex;flex-wrap:wrap;gap:10px">
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${t.attachments.map(a=>a.mime_type.startsWith('image')?`<a href="/api/uploads/${a.stored_name}" target="_blank"><img src="/api/uploads/${a.stored_name}" style="max-width:150px;max-height:120px;border-radius:6px;border:1px solid var(--g200)" title="${U.esc(a.original_name)}"></a>`:`<a href="/api/uploads/${a.stored_name}" target="_blank" class="btn btn-o btn-sm"><i class="fas fa-video"></i> ${U.esc(a.original_name)}</a>`).join('')}
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</div></div>`:''}
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<div class="card"><div class="card-h">沟通记录</div><div class="card-b">
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${t.responses?.length?`<div class="timeline">${t.responses.map(r=>`<div class="timeline-item ${r.is_staff?'staff':''}"><div class="th"><span class="tn">${U.esc(r.username||'系统')}</span>${r.role?`<span class="badge bg-${r.role}">${U.ROLE[r.role]}</span>`:''}<span>${U.date(r.created_at)}</span></div><div class="tc">${U.esc(r.content)}</div></div>`).join('')}</div>`:'<p class="tm">暂无记录</p>'}
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</div></div>
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<div class="card"><div class="card-h">${isStaff?'回复 (公开)':'补充信息'}</div><div class="card-b">
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<form id="reply-form"><div class="form-group"><textarea id="reply-content" rows="3" placeholder="${isStaff?'输入回复内容...':'补充说明...'}" required></textarea></div><button type="submit" class="btn btn-p btn-sm"><i class="fas fa-reply"></i> 发送</button></form>
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</div></div>
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</div>
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<div>
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<div class="card"><div class="card-h">处理信息</div><div class="card-b">
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<div class="detail-row"><span class="lbl">提交账号</span><span class="val">${t.submitter?`${U.esc(t.submitter)} (${U.esc(t.user_game_name||'')})`:'匿名'}</span></div>
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<div class="detail-row"><span class="lbl">负责人</span><span class="val">${t.assignee_name?`<span class="badge bg-admin">${U.esc(t.assignee_name)}</span>`:'<span class="tm">待认领</span>'}</span></div>
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${t.claimed_at?`<div class="detail-row"><span class="lbl">认领时间</span><span class="val">${U.date(t.claimed_at)}</span></div>`:''}
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</div></div>
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${isStaff?`
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<div class="card"><div class="card-h">管理操作</div><div class="card-b" style="display:flex;flex-direction:column;gap:6px">
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${canClaim?`<button class="btn btn-s btn-sm w-full" onclick="TicketDetail.claimTicket(${t.id})"><i class="fas fa-hand-paper"></i> 接单认领</button>`:''}
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${isMyTicket?`<button class="btn btn-p btn-sm w-full" onclick="TicketDetail.editNote(${t.id})"><i class="fas fa-pen"></i> 更新处理备注</button>`:''}
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${canTransfer?`<button class="btn btn-w btn-sm w-full" onclick="TicketDetail.transferTicket(${t.id})"><i class="fas fa-exchange-alt"></i> 转单</button>`:''}
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${isOwner||isMyTicket?`<button class="btn btn-o btn-sm w-full" onclick="TicketDetail.changeStatus(${t.id})"><i class="fas fa-tag"></i> 变更状态</button>`:''}
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</div></div>
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`:''}
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${!isStaff && t.user_id === Auth.user().id && ['resolved','rejected'].includes(t.status) && t.type !== 'result_appeal' ? `
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<div class="card"><div class="card-h">结果申诉</div><div class="card-b">
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<p class="tm mb-4">对处理结果有异议？可以提交一次申诉，由服主复核。</p>
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<button class="btn btn-w btn-sm w-full" onclick="TicketDetail.appealResult(${t.id})"><i class="fas fa-gavel"></i> 对结果提出申诉</button>
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</div></div>`:''}
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${t.transfers?.length?`
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<div class="card"><div class="card-h">转交历史</div><div class="card-b">
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<div class="timeline">${t.transfers.map(tf=>`<div class="timeline-item"><div class="th"><span class="tn">${U.esc(tf.from_game_name||tf.from_username)}</span><i class="fas fa-arrow-right ts tm"></i><span class="tn">${U.esc(tf.to_game_name||tf.to_username)}</span><span>${U.date(tf.created_at)}</span></div>${tf.reason?`<div class="tc">${U.esc(tf.reason)}</div>`:''}</div>`).join('')}</div>
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</div></div>`:''}
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</div></div>`;
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document.getElementById('reply-form')?.addEventListener('submit', async e => {
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e.preventDefault(); const c = document.getElementById('reply-content').value.trim(); if(!c)return;
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try { await API.post(`/tickets/${id}/response`, {content:c}); this.mount(); } catch(ex){alert(ex.message);}
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});
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},
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async claimTicket(id) {
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U.modal('接单认领', `<form id="claim-form"><div class="form-group"><label>初始回复 (玩家可见)</label><textarea id="claim-reply" rows="3" placeholder="接单时发送给玩家的回复，如：已收到举报，正在核查中..."></textarea></div><div class="form-group"><label>处理备注 (内部)</label><textarea id="claim-note" rows="2" placeholder="内部处理备注，玩家不可见"></textarea></div><div class="modal-f"><button type="button" class="btn btn-o" onclick="App.closeModal()">取消</button><button type="submit" class="btn btn-s"><i class="fas fa-hand-paper"></i> 确认接单</button></div></form>`);
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document.getElementById('claim-form').onsubmit = async e => { e.preventDefault();
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try { await API.post(`/tickets/${id}/claim`, {claim_note: document.getElementById('claim-note').value, initial_reply: document.getElementById('claim-reply').value}); App.closeModal(); this.mount(); } catch(ex){alert(ex.message);}
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};
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},
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async editNote(id) {
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const t = await API.get(`/tickets/${id}`);
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U.modal('更新处理备注', `<form id="note-form"><div class="form-group"><textarea id="upd-note" rows="4">${U.esc(t.claim_note||'')}</textarea></div><div class="modal-f"><button type="button" class="btn btn-o" onclick="App.closeModal()">取消</button><button type="submit" class="btn btn-p">保存</button></div></form>`);
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document.getElementById('note-form').onsubmit = async e => { e.preventDefault();
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try { await API.put(`/tickets/${id}`, {claim_note: document.getElementById('upd-note').value}); App.closeModal(); this.mount(); } catch(ex){alert(ex.message);}
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};
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},
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async transferTicket(id) {
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const users = await API.get('/users');
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const staff = users.filter(u => (u.role==='owner'||u.role==='admin') && u.id !== Auth.user().id);
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U.modal('转单', `<form id="tf-form"><div class="form-group"><label>转交给</label><select id="tf-to">${staff.map(u=>`<option value="${u.id}">${U.esc(u.game_name||u.username)} (${U.esc(u.username)})</option>`).join('')}</select></div><div class="form-group"><label>转交原因</label><textarea id="tf-reason" rows="2" placeholder="说明转交原因..."></textarea></div><div class="modal-f"><button type="button" class="btn btn-o" onclick="App.closeModal()">取消</button><button type="submit" class="btn btn-w"><i class="fas fa-exchange-alt"></i> 确认转交</button></div></form>`);
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document.getElementById('tf-form').onsubmit = async e => { e.preventDefault();
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try { await API.post(`/tickets/${id}/transfer`, {to_user_id: parseInt(document.getElementById('tf-to').value), reason: document.getElementById('tf-reason').value}); App.closeModal(); this.mount(); } catch(ex){alert(ex.message);}
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};
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},
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async changeStatus(id) {
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U.modal('变更状态', `<form id="cs-form"><div class="form-group"><label>新状态</label><select id="cs-status">${Object.entries(U.STATUS).map(([k,v])=>`<option value="${k}">${v}</option>`).join('')}</select></div><div class="modal-f"><button type="button" class="btn btn-o" onclick="App.closeModal()">取消</button><button type="submit" class="btn btn-p">保存</button></div></form>`);
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document.getElementById('cs-form').onsubmit = async e => { e.preventDefault();
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try { await API.put(`/tickets/${id}`, {status:document.getElementById('cs-status').value}); App.closeModal(); this.mount(); } catch(ex){alert(ex.message);}
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};
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},
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appealResult(parentId) {
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U.modal('结果申诉', `<form id="ar-form">
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<div class="form-group"><label>申诉理由 *</label><input id="ar-reason" required placeholder="为什么对该处理结果有异议？"></div>
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<div class="form-group"><label>详细说明 *</label><textarea id="ar-desc" rows="4" required placeholder="请详细说明情况..."></textarea></div>
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<div class="alert alert-i ts">申诉后将生成新工单，仅服主可见及处理</div>
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<div class="modal-f"><button type="button" class="btn btn-o" onclick="App.closeModal()">取消</button><button type="submit" class="btn btn-w"><i class="fas fa-gavel"></i> 提交申诉</button></div>
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</form>`);
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document.getElementById('ar-form').onsubmit = async e => { e.preventDefault();
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try {
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await API.post('/tickets', {
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type: 'result_appeal',
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title: `结果申诉: #${parentId}`,
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reason: document.getElementById('ar-reason').value,
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description: document.getElementById('ar-desc').value,
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parent_ticket_id: parentId,
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});
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App.closeModal();
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alert('申诉已提交，请等待服主处理');
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this.mount();
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} catch(ex) { alert(ex.message); }
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};
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}
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};
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